Vendor Policy

1. Who Is a Vendor?

A vendor on Autmic is any business or individual that lists machinery, spare parts, services, installation support, or maintenance contracts on the platform. This includes machine manufacturers, dealers, distributors, rental companies, and industrial service providers.

2. Registration Requirements

• Valid company name and business address
• GST registration number (mandatory for businesses with applicable turnover)
• Active email address and mobile number
• At least one product or service listing upon onboarding

Autmic reserves the right to reject or suspend any vendor account that cannot provide satisfactory verification of business legitimacy.

3. Listing Standards

3.1 Accuracy

• All product descriptions, specifications, and prices must be accurate and up to date.
• Images must represent the actual product or service. Stock photos of different models are not permitted without clear disclosure.
• Availability status must be kept current. Out-of-stock listings must be deactivated.

3.2 Prohibited Listings

• Counterfeit, cloned, or unlicensed machinery
• Equipment that does not meet applicable safety standards
• Goods subject to legal restrictions or import/export controls
• Duplicate listings of the same product or service

4. Verified Vendor Badge

The Verified ✓ badge is awarded to vendors who have completed Autmic's verification process, which includes:

• GST number validation
• Business registration confirmation
• Contact detail verification
• Active paid subscription (Verified Vendor plan or above)

The Verified badge is displayed on the vendor's profile and listings. It may be revoked if the subscription lapses or verification documents are found to be invalid.

5. Lead and RFQ Handling

• Vendors must respond to buyer enquiries and RFQs within a reasonable timeframe (48 hours is recommended).
• Quoted prices must be honoured for a minimum of 7 days from the date of quotation unless market conditions change significantly, in which case the buyer must be notified.
• Vendors must not share or resell buyer contact information obtained through Autmic to third parties.

6. Ratings and Reviews

• Vendors may not offer incentives (cash, gifts, discounts) in exchange for positive reviews.
• Vendors may not submit reviews for their own listings or attempt to manipulate review scores.
• Vendors may respond to buyer reviews publicly via the platform (feature roadmap).
• Autmic may remove listings or suspend accounts where review manipulation is suspected.

7. Subscription and Fees

• Subscription fees are billed monthly. The plan determines listing limits, RFQ access, and badge status.
• Downgrading a plan takes effect at the end of the current billing period.
• Autmic reserves the right to adjust plan pricing with 30 days' notice to existing subscribers.

8. Account Suspension and Termination

Autmic may suspend or permanently terminate a vendor account for:

• Repeated or serious violations of this policy or the Terms & Conditions
• Fraudulent listings or misrepresentation of products/services
• Non-payment of subscription fees
• Harassment of buyers or other platform users
• Circumventing platform fees or directing buyers off-platform to avoid transactions

Suspended vendors may appeal by contacting support@autmic.com within 14 days of suspension.

9. Contact for Vendor Support

Vendor onboarding & support: vendors@autmic.com
General support: support@autmic.com
Phone: +91-9739240039